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See What I Mean

How to Use Comics to Communicate Ideas

Book in Progress

A book in progress by Kevin Cheng. Publisher: Rosenfeld Media. Anticipated publication date: 2009

Comics are a unique way to communicate, using both image and text to effectively demonstrate time, function, and emotion. Just as vividly as they convey the feats of superheroes, comics tell stories of your users and your products. Comics can provide your organization with an exciting and effective alternative to slogging through requirements documents and long reports. In See What I Mean, Kevin Cheng, OK/Cancel founder/cartoonist and founder of Off Panel Productions, will teach you how you can use comics as a powerful communication tool without trained illustrators.

This book will help you:

  • Learn a method to document your organization’s work, ideas and vision in a way that any project teammate, customer or manager will readily understand and consume
  • Put the "story" back in "storyboarding" and really describe the user experience from the users’ perspective
  • Include the use of comics in the product development life cycle to prevent wasted time and resources spent building the wrong product
  • Use comics as a way to engage users early and solicit their feedback
  • Sell the value of the method to the rest of your organization
  • Discover the properties of the comics medium that make them so much more than either words or pictures

In See What I Mean, Kevin will walk you step by step through the process of using comics to communicate, and provide examples from industry leaders who have already adopted this method.

“See What I Mean” Blog

Comic Review: Akoha Part 1

A few weeks ago, I mentioned a few examples of companies using comics to convey an idea or product to their potential customers. One such company is the "social reality game" called Akoha. They use a short comic strip on their homepage as well as a longer story that describes their product in depth.

Before I get into the analysis, I should first mention that I've never used Akoha (—yet; though I plan on trying out their product as it intrigues me). Also, while this is a critique and will cover a number of negative points about the comic, I want to emphasize that even in its current form, it is much more understandable and likely to be read than any other marketing or product tour they might have used instead.

Because of their generous use of comics, I will also review their comic in multiple parts. Today's part discusses only their homepage.

Akoha not only uses a comic for their product tour, they also feature a comic strip prominently on their homepage. It would be difficult for me to fault such a decision given my own application of the same for the company I work at. However, a couple of minor points could be improved upon.

Akoha Homepage.png

Firstly, if you look at the screenshot, the first thing you probably read was the comic. It's easy to believe that introductory text should precede the comic but once viewed from afar, it's immediately evident that the comic strip is the first, and possibly only, thing a new visitor might read. If support copy is necessary, I'd recommend putting that underneath the comic instead so that it's read immediately following the end of the comic.

Secondly, in terms of the details of the comic, I think they use the right amount balance between detail and abstraction. Their cards aren't incredibly detailed so you don't focus on them. Instead, you're focused on the story flow which is much more important in this case. However, in the final panel, it didn't occur to me until I read the comic for the third time that it was not a depiction of the card but, in fact, an iPhone instead. One way to solve this confusion would have been to add more detail to the iPhone but instead, perhaps even just a zoomed-in view of a map would have sufficed. A map is easily recognizable by readers and most probably also know that maps can now be viewed on almost any device.

Lastly, the dialogue in the second panel is unclear in terms of what order the dialogue is being spoken. Further, the dialog itself is not very descriptive of what is happening. I think one could probably condense the first page or two of their product tour into a homepage 3-panel comic strip.

Based on what little I know about the company and their product, I might try a comic scripted liked this:

Panel 1
SCENE: TODD sitting with HARLENE at what is clearly a café.
CAPTION: Todd, a master Akoha player, buys Harlene a coffee.
HARLENE: Oh, what'd you do that for?

Panel 2
SCENE: EXTREME CLOSE UP of TODD's hand holding an AKOHA CARD. Only the title is visible.
CARD TITLE: Buy a friend a coffee
TODD (from off panel): I'm playing this Akoha pay-it-forward card.

Panel 3
SCENE: CLOSE UP of a map with lines and points like an Indiana Jones movie, perhaps with one or two UI elements to indicate it's a screen.
CAPTION: "You can see this card has traveled through 40 people …"
LOWER CAPTION: "… and now I'm passing the card to you, Harlene!"

In another blog post, I'll talk a bit more about writing comic scripts and translating those to art. For now, I leave it up to you to visualize what this comic might look like and I will do a rough sketch of it in a later portion of the review.

If you're finding these reviews useful, please let me know in the comments. I'd also appreciate any suggestions for posts you'd like to see here as I develop more and more of the book!

Wordless Diagrams

I recently moved apartments with my now fiancée Coley. In the process of unpacking, we discovered each others' book collections. While she was probably astonished at the sheer number of graphic novels I had, I was intrigued by many of her design and art books. In particular, one stood out to me as being both beautiful and yet relevant to the comic medium.

Wordless Diagrams

The book, Wordless Diagrams, is by Nigel Holmes who is the former Graphic Director of Time magazine. In the words of the synopsis:

Award-winning illustrator and graphic designer Nigel Holmes depicts the things we do every day like you've never seen them before.

Pruning a rose or building a sand castle might seem like a common activity, but when you see them visualized on paper in wordless, step-by-step diagrams, you'll discover them anew.

Imagine a LEGO or Ikea instruction manual mashed with a Survival handbook and you've got something close to this book. Comics are also known as sequential art and this book is a great example of how powerful sequential art alone can be.

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